Sökning: "Ahmad Assad"

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  1. 1. Guidelines for ITIL Implementation : A Framework for IT Service Management

    Master-uppsats, Högskolan i Jönköping/IHH, Informatik

    Författare :Muhammad Imran Assad; Mian Abbas Ahmad; [2015]
    Nyckelord :ITIL; ITSM; IT Service Management;

    Sammanfattning : Information Technology Infrastructure Library (ITIL) is the most popular andthe influential framework for IT Service Management (ITSM). It is used for ITgovernance, management and control of IT services. It comprises of definedand best practices, developed in 1980’s by British Government Central ComputerTelecommunication Agency. LÄS MER