Sökning: "Amra Trako"
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1. THE CUSTOMER IS ALWAYS RIGHT Telephone based customer service communication styles that lead to customer satisfaction
Master-uppsats, Institutionen för tillämpad informationsteknologiSammanfattning : This study deals with a telephone based customer service and the communication styles that make the communication in this setting successful or unsuccessful. Many companies in Sweden have a telephone based customer service, and often times the customer’s initial contact with the company is through the customer service. LÄS MER
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