Sökning: "Amra Trako"

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  1. 1. THE CUSTOMER IS ALWAYS RIGHT Telephone based customer service communication styles that lead to customer satisfaction

    Master-uppsats, Institutionen för tillämpad informationsteknologi

    Författare :Amra Trako; [2017-10-26]
    Nyckelord :interpersonal communication; customer service; communication styles;

    Sammanfattning : This study deals with a telephone based customer service and the communication styles that make the communication in this setting successful or unsuccessful. Many companies in Sweden have a telephone based customer service, and often times the customer’s initial contact with the company is through the customer service. LÄS MER