Sökning: "CRM case"

Visar resultat 1 - 5 av 36 uppsatser innehållade orden CRM case.

  1. 1. Mobile Sales, a mobile CRM solution.

    D-uppsats, IT-universitetet i Göteborg/Tillämpad informationsteknologi

    Författare :Jesper Olsson; Christian Lövsund; [2010-02-10]
    Nyckelord :Ubiquitous computing; mobility; CRM; ERP;

    Sammanfattning : The users of today live and work in a ubiquitous environment (an environment surrounded by computers) and this implies that mobile technology is ever present. But there are unfortunately still problems with mobile systems. LÄS MER

  3. 2. CRM Tool & Philosophy : The Clue to a Customer-Centric Organization

    Magister-uppsats, Linnéuniversitetet/Ekonomihögskolan, ELNU; Linnéuniversitetet/Ekonomihögskolan, ELNU

    Författare :Amanda Lindström; Karina Polyakova; [2010]
    Nyckelord :Customer-Centricity; Channel Management; Customer Value; Customer Relationship Management; Relationship Dependency; Loyalty; Profitability; Segmentation; Roadmap; Implementation; Success Measurement;

    Sammanfattning : This thesis is focused on studying Customer Relationship Management (CRM) tool and philosophy implementation and how it develops a customer-centric view within organizations. Nowadays mutually advantageous customer relationship is the main asset of the contemporary businesses and CRM is the clue to creating this type of relationship. LÄS MER

  4. 3. Register now and stay in touch : En studie om sambandet mellan CRM-system och företagsprestation

    Kandidat-uppsats, Högskolan Halmstad/Sektionen för ekonomi och teknik (SET); Högskolan Halmstad/Sektionen för ekonomi och teknik (SET); Högskolan Halmstad/Sektionen för ekonomi och teknik (SET)

    Författare :Amanda Kolobaric; Lena Al azzawi; Poolsri Svensson; [2010]
    Nyckelord :Relationsmarknadsföring; CRM; CRM-system; företagsprestation; Nöjd-Kund-Index;

    Sammanfattning : Title: Register now and stay in touch – a study about the relationship between CRM-system and business performance.Purpose: The purpose with the study is to identify if there is a positive relationship between CRM-system and business performance in Swedish multinational companies in the industrial sector. LÄS MER

  5. 4. Customer relationship management

    Y-uppsats, Luleå tekniska universitet/Industriell ekonomi och samhällsvetenskap/Industriell marknadsföring och e-handel

    Författare :Jens Berfenfeldt; [2010]
    Nyckelord :CRM; Customer relationship management; objectives; strategy; measuring; evaluation; B2B; kundvård; industriell marknadsföring och e-handel; kund relationer; RM; Customer Life Cycle;

    Sammanfattning : Businesses are in a constant race to increase profits, keep currentcustomers and gain or poach new ones, competing for customers on a globalised market like never before. One of the many sets of tools aimed at aiding the interaction between supplier and customer is customer relationship management(CRM). LÄS MER

  7. 5. RAMVERK FÖR EFFEKTIV KUNDSUPPORT : Utifrån ITIL, CRM och supporthantering på mjukvaruföretaget Medius AB

    Master-uppsats, Linköpings universitet/Institutionen för ekonomisk och industriell utveckling; Linköpings universitet/Institutionen för ekonomisk och industriell utveckling

    Författare :Niclas Stamfjord; Mats Thunell; [2009]
    Nyckelord :CRM; customer relationship management; customer support; service management; call center; contact center; customer service; ITIL; IT infrastructure library; support management; knowledge management; workflow; kundsupport; supporthantering; ärendehantering; ärendehanteringssystem; felhantering; ITIL; CRM;

    Sammanfattning : The goal of customer support is to help clients achieve maximum value in their services and products. Customer support is the public face of a company, which means that it is important to give the customer a positive experience and live up to customer expectations. LÄS MER