Sökning: "Chris Bodderas"

Hittade 1 uppsats innehållade orden Chris Bodderas.

  1. 1. Trying to become "The World’s Cosiest Airport" : A Case Study on Customer Experience Management from a Service Delivery Network perspective

    Master-uppsats, Högskolan i Jönköping/IHH, Informatik

    Författare :Chris Bodderas; [2015]
    Nyckelord :Customer Experience Management; Customer Experience; Airport; Service Delivery Network; Partner Management; Passenger Experience; Mobile App; Information Systems;

    Sammanfattning : The practical relevancy of Customer Experience Management is increasing. The research on the topic has still not found common ground in all areas. LÄS MER