Sökning: "Delivery service elements"

Visar resultat 1 - 5 av 41 uppsatser innehållade orden Delivery service elements.

  1. 1. Brand Loyalty in the Context of Digital Food Retail : Understanding customer behaviour of meal kit delivery services towards brand loyalty: a focus on HelloFresh

    Magister-uppsats,

    Författare :Yiming Yuan; Ziying Lai; [2023]
    Nyckelord :;

    Sammanfattning : Abstract Background: Despite an increase in popularity, the meal kit delivery service is facing the challenge of high cancellations and difficulty with customer retention. As it is a comparatively novel concept in the context of digital food retail, more scholarly research should be conducted. LÄS MER

  3. 2. Teamwork makes the Theme work : A qualitative study on theming and performative labour as a differentiation strategy on SME Cafés in Sweden

    Kandidat-uppsats, Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)

    Författare :Zeeb Hala; To Quan Luu; [2023]
    Nyckelord :servicescape; theming; theme; performative labour; aesthetic labour; emotional labour; interaction; teamwork; café; coffee shop; differentiation; differentiation strategy; Disneyization; SME;

    Sammanfattning : Servicescape is a physical setting where the performance, delivery and consumption are exchanged within a service marketplace. It includes sensory components, such as the theme of the place that has a high impact on customer perceptions and purchasing decisions and providing them with extraordinary experiences (Pine and Gilmore, 1999; Zeithaml, Bitner and Gremler, 2009). LÄS MER

  4. 3. SELECTING A START-UP AS SAAS VENDOR : Understanding adoption of software-as-a-service delivered by a start-up

    Uppsats för yrkesexamina på avancerad nivå, Umeå universitet/Företagsekonomi

    Författare :Hannes Fahlén; Albin Norberg; [2022]
    Nyckelord :SaaS; SaaS Adoption; Adoption; SaaS Vendor; Start-up; Determinants; SaaS Adoption Determinants;

    Sammanfattning : Our society is increasingly entangled with, and reliant on software. Previously, software has mainly been operated on-premises, i.e., installed and ran on a physical computer, manually supported, and maintained by individuals at the location where the software is running. LÄS MER

  5. 4. Tjänstekvalitet inom bankbranschen : En studie om företagskunders förväntningar och upplevelser i en föränderlig marknad

    Uppsats för yrkesexamina på avancerad nivå, Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälle

    Författare :Mattias Backman; [2021]
    Nyckelord :Service quality; bank services; B2B-customers; SERVQUAL; SSTQUAL; Digitalization; Tjänstekvalitet; banktjänster; företagskunder; SERVQUAL; SSTQUAL; digitalisering;

    Sammanfattning : Banker har i stor utsträckning övergått från traditionella interpersonella leveranser till digitala alternativ, genom användandet av självbetjäningsteknik (SST) (Johns & Perrot, 2008). Detta har medfört minskning av antalet bankkontor, framförallt i Norden (Dallerup et al. 2018; Svenska Bankföreningen, 2020). LÄS MER

  7. 5. E-handelsutvecklingen inom den svenska dagligvarubranschen : En studie baserad på Företag X

    Kandidat-uppsats, Södertörns högskola/Företagsekonomi

    Författare :Kenji Kauppinen Quintanilla; Martin Braxell; [2021]
    Nyckelord :;

    Sammanfattning : Aim: The purpose of the study is to investigate how a major player in the grocery trade has chosen to handle the increased demand for e-commerce due to Covid-19 and the logistical solutions it has brought. Theory: This study has been based on contingency theory, delivery service elements and just in time as theories. LÄS MER