Sökning: "Ellen Sverkersson"

Hittade 1 uppsats innehållade orden Ellen Sverkersson.

  1. 1. Kundupplevd kvalitet i hemtjänsten- En kvalitativ studie om den kommunala hemtjänsten i Kalmar

    Magister-uppsats, Lunds universitet/Socialhögskolan

    Författare :Ellen Sverkersson; [2016]
    Nyckelord :quality; homecare; home care service; elderly care; customer expectations; customer experiences; quality aspects; service quality; functional quality; quality in elderly care; Social Sciences;

    Sammanfattning : The study has been based on semi-structured interviews with 10 customers who have chosen Kalmar municipality as homecare service provider. The interviews have been conducted in conjunction with customers granted home care and with a follow-up after one-two months. LÄS MER