Sökning: "Fredric Vallin"

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  1. 1. Telecom Customer Service Information Model

    Magister-uppsats, Institutionen för informatik och media

    Författare :Alexander Henriksson; Fredric Vallin; [2010]
    Nyckelord :telekom;

    Sammanfattning : A customer service unit in the telecom industry is a stressful and difficult work environment. The information is spread throughout many systems and it is not always easy to keep track of or use it in the most efficient way. The telecom industry has an especially complex IT architecture with a lot of information constantly being transferred. LÄS MER