Sökning: "Hans Johan Johansson"

Hittade 2 uppsatser innehållade orden Hans Johan Johansson.

  1. 1. Tjänstekvalitetens inverkan på kundlojalitet : när en tjänst går från att vara avgiftsfri till att bli avgiftsbelagd

    Kandidat-uppsats, Linnéuniversitetet/Institutionen för organisation och entreprenörskap (OE); Linnéuniversitetet/Institutionen för organisation och entreprenörskap (OE); Linnéuniversitetet/Institutionen för organisation och entreprenörskap (OE)

    Författare :Victor Karlsson; Carl Johan Olsson; Marcus Johansson; [2013]
    Nyckelord :Tjänstekvalitet; kundlojalitet; prisförändring;

    Sammanfattning : Title: The impact of service quality on customer loyalty - when a service changes from being free to become surcharged Authors: Carl Johan Olsson, Marcus Johansson and Victor Carlsson Supervisor: Hans Lundberg Course: Bachelor thesis in business administration, 15 Credits (15 ECTS) Keywords: Service quality, customer loyalty, price movement Purpose The purpose of this essay is to increase the understanding if the perceived quality by the service users correlates with a future loyalty to a service when it cease from being free, to become charged. • Does the perceived quality of a service by the service users affect a future loyalty to a service, when it cease from being free, to become charged? Method In this essay we have chosen to implement a quantitative research method based on a survey. LÄS MER

  2. 2. Värphöns : påverkar de ekonomin på växtodlingen

    L3-uppsats, SLU/Department of Landscape Architecture, Planning and Management (from 130101)

    Författare :Johan Bergström; Martin Johansson; [2004]
    Nyckelord :höns; ekonomiska aspekter;

    Sammanfattning : In this degree project we wanted to investigate if there are any possibilities to get a higher income from grain growing by giving the grain to hens instead of selling it. We were also wondering if the manure has any value or if it only cost the egg producer money. LÄS MER

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