Sökning: "Heidrun Thorsteinsdottir"

Hittade 2 uppsatser innehållade orden Heidrun Thorsteinsdottir.

1. 1. Does bonus affect Customer loyalty? Does bonus payments within the Swedish banks affects customer loyalty

   Magister-uppsats, Lunds universitet/Institutionen för tjänstevetenskap

   Författare :Heidrun Thorsteinsdottir; [2013]
   Nyckelord :customer loyalty; performance-related pay; loyalty; bank; service sector; bonus; service loyalty; Social Sciences;

   Sammanfattning : Customers are of the opinion that they are against performance related bonus payments. They do however not spend their time or effort familiarize themselves with the subject and therefore the majority of them do not know if their customer bank pays out bonuses or not. LÄS MER

3. 2. Defensive routines and their origins

   Magister-uppsats, Lunds universitet/Företagsekonomiska institutionen

   Författare :Heidrun Thorsteinsdottir; Clive Michelsen; [2010]
   Nyckelord :Defensive routines; Process theory of Perpetual Motivation Position PMP ; stress; individual balance; knowledge management; identity; leadership; Management of enterprises; Företagsledning; management; Business and Economics;

   Sammanfattning : Purpose: Contribution to the understanding of defensive routines within the context of Landora Färgindustri. Research question: What are the explanatory factors behind defensive routines facing an individual within the context of their situational environment at Landora. LÄS MER