Sökning: "Henrik Spens"
Hittade 1 uppsats innehållade orden Henrik Spens.
1. Using cloud services and machine learning to improve customer support : Study the applicability of the method on voice data
Uppsats för yrkesexamina på avancerad nivå, Uppsala universitet/Avdelningen för systemteknikSammanfattning : This project investigated how machine learning could be used to classify voice calls in a customer support setting. A set of a few hundred labeled voice calls were recorded and used as data. The calls were transcribed to text using a speech-to-text cloud service. LÄS MER
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