Sökning: "Javier Gonzalez"

Hittade 2 uppsatser innehållade orden Javier Gonzalez.

1. 1. Cascaded Machine Learning for Increasing Conversion in Hospitality Recommender System

   Master-uppsats, KTH/Skolan för elektroteknik och datavetenskap (EECS)

   Författare :Antonio Javier Gonzalez Ferrer; [2018]
   Nyckelord :;

   Sammanfattning : Recommender systems refer to algorithms widely used in industry to determine the preferred product to propose to a customer, given some information about the customer and the context of the purchase. In this thesis, such an approach is applied to predict the desirability of hotels given information about an air travel booking. LÄS MER

3. 2. Measuring Customer Satisfaction in a Service Company combining approaches for Quality Service Improvement

   Uppsats för yrkesexamina på grundnivå, Institutionen för teknik och design

   Författare :Javier Santamaria; Marco Gonzalez; [2008]
   Nyckelord :Quality Service; Quality Improvement; Customer Satisfaction Measurement; SERVQUAL; CSM; QFD; CSM; QFD; Servicekvalitet; Kvalitetsförbättring; konsumenttillfredställelse mätningar; SERVQUAL; Calidad del Servicio; Mejora de la Calidad; Medida de la Satisfacción del cliente; SERVQUAL; CSM; QFD;

   Sammanfattning : This Thesis is about improvement Quality Service from the perspective of the customer satisfaction. This is motivated in a service company that has some problems measuring customer satisfaction in a quality of service. LÄS MER