Sökning: "Johanna Näsholm Johansen"
Hittade 1 uppsats innehållade orden Johanna Näsholm Johansen.
1. E-loyalty in digital platforms : How do the employees in banks experience their work with customer e-loyalty, individually and in relation to each other?
Master-uppsats, Uppsala universitet/Företagsekonomiska institutionenSammanfattning : This thesis aims to study how the top management and employees in banks experience their work with customer e-loyalty in digital settings, both individually and in relation to each other. Today's bank customers desire freedom in where they conduct their business and do at the same time require a deeper personal relationship with their bank advisors. LÄS MER
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