Sökning: "Markus Wessling"

Hittade 2 uppsatser innehållade orden Markus Wessling.

1. 1. Motivationsfaktorer : - Vad påverkar motivationsnivån hos telefonförsäljare?

   Uppsats för yrkesexamina på grundnivå, Institutionen för ekonomi och företagande

   Författare :Markus Wessling; Magnus Jakobsson; [2006]
   Nyckelord :motivationsfaktorer; motivation; herzberg; wessling; jakobsson;

   Sammanfattning : Through an examination on a Telemarketing company this paper aim to investigate which relations there is between the level of motivation and performance and how these are related to the factors that are included in Herzbergs two-factor-theory. In this essay we have been using a questionnaire and interview. LÄS MER

3. 2. Outsourcing av kundtjänst : - Vilka företag bör callcentren rikta sig mot?

   Kandidat-uppsats, Institutionen för ekonomi och företagande

   Författare :Magnus Jakobsson; Markus Wessling; [2005]
   Nyckelord :Outsourcing; Outsourcing; Callcenter; Kundtjänst;

   Sammanfattning : Information technology and globalization has led to an increasing competition and service production has been more and more independent of locations. This has made a market of outsourced telephone costumer service possible. Due to high establishment the market has been saturated and with that price has sunk. LÄS MER