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1. Email Classification with Machine Learning and Word Embeddings for Improved Customer Support
Uppsats för yrkesexamina på avancerad nivå, Blekinge Tekniska Högskola/Institutionen för datalogi och datorsystemteknikSammanfattning : Classifying emails into distinct labels can have a great impact on customer support. By using machine learning to label emails the system can set up queues containing emails of a specific category. This enables support personnel to handle request quicker and more easily by selecting a queue that match their expertise. LÄS MER
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