Sökning: "Self Service Technologies SSTs"
Visar resultat 1 - 5 av 18 uppsatser innehållade orden Self Service Technologies SSTs.
1. Tech Savvy Shoppers : A quantitative study of how Generation Z perceive self-service technology in the fashion retail sector
Kandidat-uppsats, Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)Sammanfattning : Fashion retail stores are one of the settings where technology innovation is implemented to make the in-store experience more efficient than before. One of the innovations that are becoming increasingly common is self-service checkouts. LÄS MER
2. Enhancing users’ experiences of self-service technology : A design-oriented case study
Master-uppsats, KTH/Skolan för elektroteknik och datavetenskap (EECS)Sammanfattning : Self-service technologies (SSTs) have grown rapidly and aim to help customers self-serve. Self-service can be facilitated through help centers, which offers information and support. LÄS MER
3. Digitalization of the customer experience in banking Use of AI and SSTs in complex/sensitive tasks: pre-collection
Magister-uppsats, KTH/Skolan för industriell teknik och management (ITM)Sammanfattning : The digital revolution is changing the banking industry, and how banks create value and deliver services to their customers. Customer experience becomes the main pillar of digitally transformed banks through self-service technologies (SSTs) and the use of artificial intelligence (AI); the research focus of this study is to explore the impact of those modern technologies when dealing with sensitive information and emotional encounters in the banking sector. LÄS MER
4. Digitization in Africa: The Adoption and Use of Self-Service Technology in Retail
Master-uppsats, Uppsala universitet/InformationssystemSammanfattning : Service delivery in the twenty-first generation is evolving into more digital forms expanding the consumers' experience and engaging in new forms of communications to consumers through these digital forms. Despite the initiation of self- service technology being widely accepted by consumers within the retail banking industry, the supermarket retail industry has yet to experience the same form of reception and implementation of the self- service technologies (SST). LÄS MER
5. Self-service technology and Baby boomers : A qualitative study of baby boomers’ acceptance towards self-scanning devices in supermarkets.
Kandidat-uppsats, Linnéuniversitetet/Institutionen för marknadsföring (MF)Sammanfattning : Abstract Title: Self-service technology and baby boomers: An empirical study of baby boomers’ acceptance towards self-service technologies in supermarkets. Authors: Casper Elheim, Eric Lindén & Hannes Löfquist Institution: Linnaeus University, School of Business and Economics. LÄS MER