Sökning: "Service e-commerce"

Visar resultat 1 - 5 av 259 uppsatser innehållade orden Service e-commerce.

1. 1. Inside the Future of Shopping Malls - Logistics Approaches for Enhancing the Collection Efficiency of Online Retail Orders from Shopping Malls by Delivery Agents

   Master-uppsats, Göteborgs universitet/Graduate School

   Författare :Julia Krajka; Kaisa Nordlund; [2023-07-03]
   Nyckelord :Urban Logistics; Retail; Shopping Malls; Gig Economy; Last Mile Delivery; E-commerce; Automation; Micro-hubs; Parcel Lockers; Consumption Behavior; Stakeholder Management;

   Sammanfattning : Background: The rise of e-commerce has revolutionized the retail industry, with consumers now able to purchase goods online and receive their orders promptly at their doorstep. The COVID-19 pandemic has accelerated this trend, leading to traditional retailers reimagining their strategies and embracing omnichannel approaches to meet the growing demand for fast deliveries. LÄS MER

3. 2. Orchestrating the service encounter in a digital era: How the presence of a greeting online service agent affects customers' experience of visiting a home electronics e-store

   C-uppsats, Handelshögskolan i Stockholm/Institutionen för marknadsföring och strategi

   Författare :Oskar Eskilsson; Elizabeth Lopez Alushkina; [2023]
   Nyckelord :Service encounter; Social presence; Mere presence; E-commerce;

   Sammanfattning : The service encounter is to an increasing extent being transported to an online context. Companies are more and more often trying to create an initial point of contact when a customer enters a website. LÄS MER

4. 3. Exploring Environmentally Sustainable Last-Mile Deliveries in Sweden

   Master-uppsats, Lunds universitet/Teknisk logistik

   Författare :Emelie Ehrensvärd; Clara Wilhelmsson; [2023]
   Nyckelord :Last-mile delivery; E-retailer; Sustainable last-mile delivery; Environmentally sustainable last-mile delivery; Technology and Engineering;

   Sammanfattning : Last-mile delivery is the part of the e-commerce supply chain that is the least efficient in terms of cost, time, and environmental impact. As e-commerce is expected to keep growing, this puts pressure on last-mile deliveries to reduce their environmental impact if Sweden is to reach its environmental goals for 2045. LÄS MER

5. 4. Bot or not : A customer’s perspective of customer service chatbots and human customer service representatives in E-commerce

   Master-uppsats, Uppsala universitet/Institutionen för informatik och media

   Författare :Hannes Töyrä; [2023]
   Nyckelord :E-commerce; chatbots; customer service; technology acceptance; UTAUT; questionnaire study;

   Sammanfattning : Chatbots are increasing in popularity, both as a valuable tool for commercial purposes but also as an area of academic research. It has been successfully applied in multiple application areas such as healthcare, education, customer service and work support. LÄS MER

7. 5. Inclusiveness of autistic consumers in E-commerce : An exploratory study on the inclusiveness for consumers on Autism Spectrum Disorder

   Kandidat-uppsats, Mälardalens universitet/Akademin för ekonomi, samhälle och teknik

   Författare :Anwaar Naser; Laura Trandafir; Asterios Varsamidis; [2023]
   Nyckelord :Autism; ASD; niche; consumer; inclusiveness; e-commerce; website design;

   Sammanfattning : Date:2023-05-31Level: Bachelor thesis in Business Administration, 15 cr Institution: School of Business, Society, and Engineering, Mälardalen University Authors: Anwaar Naser, Laura Maria Trandafir and, Asterios Mastorokostas Varsamidis Title: Inclusiveness of autistic consumers in the E-commerce Supervisor: Stylianos Papaioannou Keywords: Autism, ASD, niche, consumer, inclusiveness, e-commerce, website design. Research question: How is the inclusivity of ASD consumers addressed in online shopping? Purpose: The purpose of this thesis is to analyse the online shopping experience of consumers with autism to identify opportunities for e-commerce businesses to create more inclusive websites. LÄS MER