Sökning: "Shohel Rana"

Hittade 1 uppsats innehållade orden Shohel Rana.

  1. 1. Service Quality : (Service Gap Analysis) A case study - "Komvux"

    Magister-uppsats, Institutionen för humaniora och samhällsvetenskap

    Författare :Sarmin Sultana; Shohel Rana; [2010]
    Nyckelord :Service quality; expectation; perception; satisfaction; SERVQUAL; Komvux;

    Sammanfattning : The customer‘s standard of living and consciousness is demanding the importance of service quality. Service quality is mandatory to provide added value to the customers, retain and make loyal customers. LÄS MER