Sökning: "frontline employee"

Visar resultat 1 - 5 av 16 uppsatser innehållade orden frontline employee.

  1. 1. Locating the Effects of Emotional and Aesthetic Labor on Performance Through the Lens of Flight Attendants : —An investigative qualitative study of a low-cost and a premium airline

    Kandidat-uppsats, Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)

    Författare :Athina Spyridonos; Hala Zeeb; [2023]
    Nyckelord :aesthetic labor; emotional labor; employee performance; flight attendants; low-cost airline; premium airline; motivation; Herzberg;

    Sammanfattning : This research implemented a multiple case study design to investigate the effects of aesthetic and emotional labor in the premium airline context of Emirates, in comparison to the low-cost airline context of easyJet. This was achieved through the conduct of interviews with flight attendants from each airline as they are the frontline employees who are mostly concerned with the implementation of these standards. LÄS MER

  3. 2. Impactful Digital Transformation for Retail Employees : A Case Study

    Master-uppsats, KTH/Skolan för industriell teknik och management (ITM)

    Författare :Amanda Aniansson; Sarah Ebrahimi; [2022]
    Nyckelord :Digital Transformation; Digital Impact; Retail; Smart Devices; Employee Efficiency; Job Satisfaction; Digital transformation; digital inverkan; detaljhandel; smart enheter; effektivitet hos arbetstagare; arbetstillfredsställelse;

    Sammanfattning : The rapid growth of e-commerce and omnichannel retailing is redefining the role of brick-and-mortar stores. To remain competitive, retailers should leverage digital technologies without compromising the presence of frontline workers, to meet customer expectations. LÄS MER

  4. 3. How the COVID-19 pandemic affects physical store frontline employees

    Kandidat-uppsats, Högskolan Kristianstad/Fakulteten för ekonomi

    Författare :Anna Andersson; Jesper Johansson; [2021]
    Nyckelord :COVID-19; frontline employees; grocery store; managerial support; pandemic; physical store;

    Sammanfattning : The physical store frontline employees are the link between the organization and the customers. During 2020 the COVID-19 pandemic has had different effect on different retail sectors, some have had their worst results while ICA Maxi stores have increased their sales. LÄS MER

  5. 4. The Role of Frontline Employees in the Innovation Process

    Magister-uppsats, Lunds universitet/Företagsekonomiska institutionen

    Författare :David Jordacijevic; Lenka Vrecková; [2020]
    Nyckelord :Innovation Management and Enablement; Employee-Driven Innovation EDI ; Frontline Employee Innovation; Innovation Processes; Innovation Roles; Innovation Opportunities and Encouragement; Financial Services Sector; Business and Economics;

    Sammanfattning : Innovation enablement is of growing importance in order to stay competitive in the financial services sector. Although frontline employees are considered to be valuable innovators, the research about their involvement in the innovation process is still in its infancy. LÄS MER

  7. 5. Inside-Out : Investigating the link between internal marketing and service quality in Swedish retail

    Kandidat-uppsats, Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Författare :Ebba Svensson; [2020]
    Nyckelord :Employee satisfaction; Internal marketing; Retail market; Service quality; Store managers;

    Sammanfattning : This thesis is a qualitative research that provides an understanding of store managers perception of internal marketing on the Swedish retail market. It also describes how the store managers use internal marketing to guide their frontline employees to deliver high quality service. LÄS MER