Sökning: "literature review of customer satisfaction of banking service"

Hittade 3 uppsatser innehållade orden literature review of customer satisfaction of banking service.

  1. 1. Technological implementation and online banking have increased customer service, satisfaction but reduced costs in the Banking sector of Bangladesh

    Magister-uppsats, Blekinge Tekniska Högskola/Sektionen för management

    Författare :Abu Noman Sohel Rana; [2013]
    Nyckelord :Online banking; customer service;

    Sammanfattning : The study has discussed a broad issue regarding technology driven banking. In addition, it has focused whether technology driven banking have increased customer service, satisfaction and reduced costs. Actually, Bangladesh is a third world developing country, fighting to improve their economy. Banking sector is not completely modern. LÄS MER

  3. 2. The role of Relationship Marketing for Customer satisfaction in the banking sector

    Magister-uppsats, Sektionen för ekonomi och teknik (SET)

    Författare :Sébastien Matagne; Mark Gérard; [2013]
    Nyckelord :relationship marketing; customer satisfaction; customer trust;

    Sammanfattning : More and more companies are faced with fierce competition; ergo, companies are consistently trying to build a long term relationships with their customer. In addition, a decade ago, relationship marketing gained more and more credibility among the companies and is still a topic of discussion today. LÄS MER

  4. 3. Flexible working as an effective tool of organizational productivity increasing: perspectives of property and staff in Alcatel-Lucent Pte. Ltd.

    Master-uppsats, KTH/Bygg- och fastighetsekonomi

    Författare :Natalia Petrova; [2011]
    Nyckelord :Flexible working; open space; dynamic working environment; telecommuting; Alcatel-Lucent; Singapore;

    Sammanfattning : Continuous information technology development changed traditional ways of management and business operations. Nowadays there is a high demand for new innovative business solutions and the ways of managing people that enables to fully elicit their potential. LÄS MER