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  1. 1. The Impact of TQM and Outsourcing on Quality and Costs for OEMs in the Automotive Industry

    Magister-uppsats, Ekonomihögskolan, EHV

    Författare :Anna-Lena Zelfel; Tobias Quaing; Lorenz Heller; [2008]
    Nyckelord :Quality; Quality Management; Costs; Cost Management; Total Quality Management TQM ; TQM in Automotive Automobile Industry; Outsourcing; Outsourcing in Automotive Automobile Industry;

    Sammanfattning : Background The OEMs are facing fundamental changes. The importance of the quality of products in the automotive industry has changed to being exclusively dependent on the demand and sense of the customer. The OEMs have to react quickly on trends to fulfill the customer demands and be technically innovative. LÄS MER