Sökning: "private branch exchange"

Visar resultat 1 - 5 av 9 uppsatser innehållade orden private branch exchange.

  1. 1. A self-serviced price calculator for modern IT services

    Master-uppsats, Lunds universitet/Ergonomi och aerosolteknologi

    Författare :Sandra Olsson; Elin Nilsson; [2017]
    Nyckelord :Usability; user experience; UX; prototype; communication system; private branch exchange; PBX; user license; quotation.; Technology and Engineering;

    Sammanfattning : As online shopping continues to increase in popularity, more and more pressure is put on businesses to reevaluate which of their services that can be sold from a web- site. While the telecom market for businesses still only use expert salespersons to describe and put a price on their services, innovative companies such as Telavox are looking into new ways of exposing more of their information online. LÄS MER

  3. 2. Skill based routing in telephone exchanges

    Master-uppsats, Lunds universitet/Ergonomi och aerosolteknologi

    Författare :Henrik Edlund; Mikael Nilsson; [2017]
    Nyckelord :skill based routing; remote testing; usability; PBX private branch exchange ; prototyping; Telavox; Technology and Engineering;

    Sammanfattning : Private branch exchange systems have been used to connect clients with enterprises for over 40 years and have over time progressed from manual switchboards to modern, internet based technologies. Despite technological progress, many clients still feel great frustration when contacting customer service, not being able to reach the person they seek. LÄS MER

  4. 3. Service Improvements for a VoIP Provider

    Master-uppsats, KTH/Kommunikationssystem, CoS

    Författare :Zhang Li; [2009]
    Nyckelord :VoIP; SIP; Asterisk; Symbian; JavaEE; JBoss; DoD;

    Sammanfattning : This thesis project is on helping a Voice over Internet Protocol (VoIP) service provider by improving server side of Opticall AB's Dial over Data solution. Nowadays, VoIP is becoming more and more popular. People use VoIP to call their family and friends every day. LÄS MER

  5. 4. Developing a Mobile Extension Application : OptiCaller Application and Provisioning System

    Master-uppsats, KTH/Kommunikationssystem, CoS

    Författare :Tao Sun; [2009]
    Nyckelord :Cost-saving; DoD; Java; JBoss; MEX; Provisioning; Symbian;

    Sammanfattning : Today companies (especially large companies whose employees make a lot of international business trips) often have very large telephone bills. While international roaming technically works with GSM, the cost of phone calls from one country to another are often much higher than calls within a country. LÄS MER

  7. 5. Kritiska framgångsfaktorer i teknologiska förändringstider

    M1-uppsats, Lunds universitet/Produktionsekonomi

    Författare :Johan Styren; Joakim Åkerlund; [2007]
    Nyckelord :Critical success factors; TDC Dotcom; Technology shift; convergence; ip-telephony; Technology and Engineering;

    Sammanfattning : Presently the telecom industry is going through a massive shift in technology. In the business to business environment regarding delivery and service of fixed telephony, the traditional circuit-switched PBX (private branch exchange) technology is successively replaced by a new Ip-based (Internet protocol) PBX technology. LÄS MER