Intern kommunikation och medarbetarnas motivation : En kvalitativ studie på en offentlig organisation

Sammanfattning: Communication is something that all individuals depend on and has a major impact on employee job satisfaction. When it comes down to communication, it is one of the most important things that connects people. Without communication companies can't function properly, but through its use there can be a motivating effect for the company’s employees. Even though a large part of the working day consists of conversing, within a company this can often be difficult to manage. An organization uses several different internal communication channels, such as Face-to-Face, computers, phones and TV. There are several ways that these internal channels of communication can move through the company. It can be from the managers of the company to employee, referred to as downward communication. It can also move from employee to manager, this is referred as upward communication and there is internal conversing between two employees which is called horizontally oriented communication. The employee's job satisfaction is very individual and there are different things that can affect one's happiness at work. The way in which employee satisfaction can be measured by one famous researcher's two-factor theory. Herzberg reported this theory for the first time in the mid-20th century and it has influenced several types of organizations around the world. The theory that two types of factors affects an employee's satisfaction, are hygiene factors and motivational factors. The factors that affects a person is individual, nevertheless there are some factors that are in the forefront during this research and they are relatively similar to all research subjects. There were nine subjects, who have participated in this qualitative study, they come from the same public organization but they come from different departments. Their answers came from semi-structured interviews, where all research subjects will be completely anonymous. Within the answers there is one factor that is significantly more influenced that addresses both internal communication and job satisfaction.