Knowledge Management - A study of key factors to successful Knowledge Management at Crescore

Sammanfattning: This thesis aims at studying Crescore; a management consultancy firm and identifying key factors of its Knowledge Management system; a management challenge of increasing interest and importance. We employ a qualitative approach consisting of interviews with a wide range of employees at different hierarchical levels. Our findings identify four factors as the most essential for a successful transfer of knowledge and experience between employees; Management, Structures, KM Activities and Culture. Although each factor is vital in itself, their greatest value has been found to be in their supporting and complementary roles and functions. Management is the underlying factor that allows the remaining factors to co-exist. : Key factors to successful KM at Crescore