Lean som arbetsmetod i socialtjänsten : En studie av socialsekreterares erfarenheter

Sammanfattning: The purpose of this thesis has been to investigate and analyze swedish social worker’s experiences of working according to Lean as a work-method. This study was executed in two departments within the social services in southern Sweden. In the municipality in which the study was performed, Lean has been active as a work-method within the public sector for a few years. To better reflect the experiences of social worker’s within the two departments, a semi-structured qualitative method has been used. To achieve a well-represented selection amongst the social workers within the two departments, six social workers has been chosen to participate in this study. They are both newly employed social workers with little experience working with Lean but also include social workers that has been working with Lean since it got implemented. All of the results collected from our six interviews, point to positive effects after implementing Lean into the two departments. According to the interviews, these positive effects can be found within these social worker’s every day work-assignments. The main result of this study has resulted in the finding that if an adjustment of Lean as a concept is made within the public sector such as the social services, the social workers has been found as content with working by Lean as a work-method. The interviewed social workers has expressed that with the help of an adjusted Lean-version, they have found an increased level of efficiency in their work, but also better focus on their clients, due to an elaborated standardized working-method.