Investigating Effective Factors on Citizens’ Satisfaction from E-government Services in Iran
Sammanfattning: With the emergence of information and communication technologies in government, it is possible to locate services closer to the citizens through different channels which help them in managing their transactions. This motivates to study citizen satisfaction with electronic government services. This report presents a survey study about citizens' satisfaction from e-government service providers. A questionnaire is distributed and analyzed to achieve a better understanding about quality of services provided. It is concluded that most citizens are satisfied with the services that provided by e-government. However, this satisfaction is not so related to their personal attitudes and usability factors. At the end the soft issues which may affect on the providing services with e-government are considered.
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