Analyzing the Work Process of a Web Content Management System

Sammanfattning: In this master thesis possible usability problems in the user interface and the work process of a Web Content Management System are identified and analyzed. The problem identification has been done with both analytical usability evaluation methods and observations of real users. Although most of the participants had little or no previous experience with the system and the identified problems were especially hard for inexperienced users, it is likely that many of these have a negative impact also on the work of experienced, trained users. Based on the findings, resolutions to problems are suggested and an improved prototype is sketched. The resolutions arel argely of a generalizable character while the improved prototype is targeted at a group of users who wish to create web pages but do not have a need to use the more advanced functionality of the system. This thesis will help define a role in the system to fill the gap between single page editing and full administration possibilities.