Processkartläggning : Fokus på offensiv kvalitetsutveckling

Sammanfattning: Many organizations today work with offensive quality development to meet market and society changes in general. In the study, a dive company has been studied based on principles of offensive quality development. The company has a turnover of 80-90 million SEK and have 50 employees. The organization has just begun a change work to anchor quality in their businessmodel. The purpose of the study has been to map the organization's main processes and provide a basis for the continued improvement work. With the help of interviews, observations and workshops, a first draft of a process mapping has been carried out. The study has also used various improvement tools to analyze risks and causes of process mapping. Theories around the cornerstone model and PDSA cycle have been the basis for the structured completion of the survey on the organization.