Effektivisering av kundorderflöde : En fallstudie på BUFAB Bulten Stainless AB

Sammanfattning: We were commissioned by Bulten Stainless AB to identify and analyze their customer order flow. Because the company had problems with delays in the production and deliveries to the customer, the task also included investigation of how the company work with prevention and management of delays. The purpose of the project also included to identify critical factors for effective order flow in smaller workshop companies. The information about the flow and how the work takes place within the company were collected through observations on the company and interviews with the staff. This information was used to draw maps over the customer order flow and to write a description of the current situation within the company. Both strengths and weaknesses of the companies work could be identified through analysis of the present situation. Improvement suggestions could then be developed. Continuous improvements (kaizen) and 5S are examples of improvement suggestions that are presented in this report. We also came to the conclusion that cooperation is a critical factor for effective customer order flow in smaller workshop companies. Therefore, Bulten Stainless AB should work on promoting cooperation within the company.