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Sammanfattning: This study was carried out in the purpose of investigating the factors in the electronicmedical records system in Procapita that contributes to utility for the users and the factorsthat prevents the experience of utility for the users. The study was done within KalmarCounty and its employees within the field elderly care. The problem that we brought upwas that the elderly part of the population is growing quite rapidly whilst the gap betweensupply and demand on nurses and physiotherapists is increasing. This creates a problem ofits own in regards to how we are going to care for the elderly when there’s not enoughstaff for it. A solution to this could be to ease the workload for the employees and maketheir work procedures more effective, through the help of eHealth. In this study we use a combination of the DeLone and McLean Information SystemSuccess Model, Task-Technology Fit, Actability and Usability. The combination is used tocreate the factors that is later applied to show what contributes to utility and what preventsthe experience of utility for the employees. The factors this study present that contribute toutility for the users were; no duplicated information, a joint structure, relevant demands oncommunication, the distinctiveness of participants, the distinctiveness of notifications, thedistinctiveness of searchability, good conditions for communication and continuouseducation. The factors this study present that prevent the experience of utility for the userswere; unstable access to the system, inadequate ordinance of authorization, obscurenavigation, illogical concepts, constrained collaboration and constrained access. Our hopes for the study is that what we have started will be built on through biggerselection of respondents, a different selection of respondents and different angles on thetheme of the study. With this we hope that the research on the effectiveness in informationsystems continues forward and that the difficulties with the lack of employees compared tothe growing elderly part of the population are minimized.