Bemötande, delaktighet och information : Patienters upplevelse av vård på en rehabiliteringsavdelning

Sammanfattning: Background: When someone suffers a spinal cord injury, the nerve impulses between the brain, the muscles and the skin are intercepted, thereby resulting in motion and sensory loss.  During the recovery process, healthcare professionals play a vital role in ensuring that the patients have a positive experience of care, recovery and rehabilitation. Aim: The aim of this study is to determine how patients at a rehabilitation clinic in Sweden experienced the following: The patient’s experience of how well they were received by staff, the staff’s ability to explain and inform the patient of important details concerning their care and the staff’s ability to involve the patients in their own care. Method: A qualitative interview approach was used when undertaking this study. Six patients at the rehabilitation clinic were interviewed, and the interviews were later analyzed using qualitative content analysis. Result: The collected material was divided into ten categories that were sorted into three subheadings: reception of staff, information and involvement. Reception of staff, with categories: helpfulness, commitment, consideration, professionalism and reception. Information, with categories: if the patients felt well-informed. Involvement, with categories: perception of level of involvement, how encouraged they felt to participate (both on an individual level and by staff), and suggestions to increase the level of improvement. Conclusion: It became clear that the patients regarded the above three categories as important aspects of their care, and that the healthcare professionals were perceived as considerate, committed, helpful, and professional. The healthcare professionals participated in making the patients more involved, and were able to inform their patients in a relevant manner.