Investigating the Correlation Between Marketing Emails and Receivers Using Unsupervised Machine Learning on Limited Data : A comprehensive study using state of the art methods for text clustering and natural language processing

Sammanfattning: The goal of this project is to investigate any correlation between marketing emails and their receivers using machine learning and only a limited amount of initial data. The data consists of roughly 1200 emails and 98.000 receivers of these. Initially, the emails are grouped together based on their content using text clustering. They contain no information regarding prior labeling or categorization which creates a need for an unsupervised learning approach using solely the raw text based content as data. The project investigates state-of-the-art concepts like bag-of-words for calculating term importance and the gap statistic for determining an optimal number of clusters. The data is vectorized using term frequency - inverse document frequency to determine the importance of terms relative to the document and to all documents combined. An inherit problem of this approach is high dimensionality which is reduced using latent semantic analysis in conjunction with singular value decomposition. Once the resulting clusters have been obtained, the most frequently occurring terms for each cluster are analyzed and compared. Due to the absence of initial labeling an alternative approach is required to evaluate the clusters validity. To do this, the receivers of all emails in each cluster who actively opened an email is collected and investigated. Each receiver have different attributes regarding their purpose of using the service and some personal information. Once gathered and analyzed, conclusions could be drawn that it is possible to find distinguishable connections between the resulting email clusters and their receivers but to a limited extent. The receivers from the same cluster did show similar attributes as each other which were distinguishable from the receivers of other clusters. Hence, the resulting email clusters and their receivers are specific enough to distinguish themselves from each other but too general to handle more detailed information. With more data, this could become a useful tool for determining which users of a service should receive a particular email to increase the conversion rate and thereby reach out to more relevant people based on previous trends.