Crisis Management: The Moment of Truth : A Case Study of Kommunal

Sammanfattning: In history of organizational management have crisis been an issue that has been trying to be solved for so long. A crisis can have so many faces, which makes it so hard to recognize. Crisis management is something that all deal with at some point. Which makes this area so interesting, because there is always room for improvement. That’s why the purpose of this thesis is to get more understanding on how crises can be described and what type of response they use in terms of the description. The thesis is a qualitative case study that will analyze several crises from the recent events of Kommunal.The results show huge variety of different crises Kommunal face but that they are mostly preventable and self-made. Making excuses and justify what actually happened are the most common responses for that. The results also show that Kommunal intend to choose many different ways to respond when a crisis has emerged instead of having one single strategy.