Understanding Complex Rules and Regulations with the help of IT : The Case of UNDP

Sammanfattning: UNDP is facing the problem today of how to communicate complex rules and regulations to their employees. The aim of this report is to improve efficiency and enable employees to quickly familiarize themselves with the rules and regulations that apply to them. It looks into the problem by performing interviews and questionnaires among members of Human Resources at the BES team located in Copenhagen and also staff members of UN distributed all over the world. The analytical framework comes from research within the field of CSCW and CSCL in order to understand how learning within large organizations functions. HCI is used as the theoretical framework for improving usability of the suggested system. Based on a set of requirements made from the user studies and a comparison of several technical alternatives the prototype BES Answers is suggested. The idea behind BES Answers is to create an environment where staff share, discuss, refine and propagate the cognition of HR rules for collaborative learning and cooperation in their work.