Spelifiering av återkopplingssystemet KUPPs : Implementation av spelifiering med användning av ett proof-of-concept spelifieringsramverk

Sammanfattning: The project has been developed at the IT consultancy Sogeti, they have devel- oped a feedback system called KUPPs for SCA which will give feedback to their forestry operators. SCA is interested in implementing gamification to KUPPs. The goal of this project has been to develop a gamification design that can increase motivation and engagement for the forestry operators for increased delivery quality. Increased delivery quality means that SCA will not lose money on logs that can't be delivered to the customer. To facilitate the work the gamifi- cation design has been developed with the help of a proof-of-concept gamifica- tion framework. A comparison between two frameworks was performed and from discussion points the framework Ocatalysis was chosen. With the frame- work a gamification design was developed which focus on the user to cooperate on for a common goal. In research it has proven that working together for a common goal can increase productivity, because of that this gamification design strife for cooperation. The gamification design was developed with mockups to demonstrate a solution and from that a prototype in the form of a website with a database was created. User test was performed on the mockup-design, where the user was asked question about the design and how they experienced it could increase delivery quality. They experienced that the gamification design could increase delivery quality, but only if the user was motivated to use the system. The gamification design can increase the delivery quality, but more user tests needs to be done and in the right user environment to see if it is possible. The gamification framework that was used was a great help med developing the gamification design. For future work the design should be iterated more for in- creased user experience and over all design. Also more user test needs to be done on the right user group and environment.