Inbox for User Feedback as a Method for Evaluating User Experience : A Method Evalutaion in Scrum based Software Development

Sammanfattning: This study aims to evaluate the method Inbox for User Feedback, as a tool for including the user perspective on Scrum projects. Inbox for User Feedback is developed together with Uppsala County Council to better handle user feedback on their system presenting Electronical Healthcare Records, implemented by the "SUSTAINS project". Data collected through IUF is categorised in Atlas.ti, and a qualitative analysis of the categories is presented. The results show that fifteen distinct categories can be used to represent the users feedback on the system for Electronical Healthcare Records. Three of these, Control/Participation, Memory Aid and Dialogue with Healthcare Personnel, show strong connection with known patient empowerment indicators. Through the work of developing and evaluating IUF, both advantages and disadvantages of the method were discoverd. The positive features of the method are that it includes the user, gives rapid feedback, provides a cheap and flexible solution. The negative aspects are that it lacks statistical accuracy, provides a shallow study leaving out many potiential users and the method generates big amounts of unstructured data. The results of this study are not statistically accurate due to methodological problems in the way user feedback was collected. However, the qualitative analysis can still give important information about the users' perception of the system.