Business Navigator : Användarcentrerad utveckling av framtidens internetbank

Sammanfattning: This thesis deals with an iterative user-centered IT-development project in a bank setting. The aim is to present a solution for deployment of future Internet banking for small businesses. The project features a design of IT-related concepts and ideas with a strong emphasis on scenario-based design and the usage of patterns as a documentation tool. The project plan featured an iterative framework and was carried out by a group of designers in collaboration with a reference group representing the future users of the system. This group consisted of company managers and bank employees, all from the small town of Åtvidaberg in Sweden. The method used in the development process was Scrum. A total of three sprints were completed with user meetings at the end of every sprint. In these meetings, focus groups were utilized to obtain information from the users. Throughout the process patterns were used to document important concepts and ideas as well as to create project outlines. In meetings with the reference group there was extensive usage of scenario based design. The outcome of the project was a prototype demonstrating some of the desired functions in the future software as well as a large pattern map showing the entire project as a whole with all the concepts and ideas that were discovered during the process. Patterns were successfully used for documentation as well as development and helped to enhance the communication within the group of designers. Also, scenario based design worked well in the context to bridge the gap between developers and users throughout the project.