Trivsel på arbetsplatsen : En kvalitativ studie om faktorer för trivsel på servicenära arbetsplatser

Sammanfattning: The workplace is a place where many people spend a lot of their awake time. It is a place where many people have the main part of their social contexts, and because of this, it is considered relevant to investigate job satisfaction closer to gain a deeper understanding of the subject. This essay is completed with a qualitative method and four semi-structured deep interviews have been conducted and the aim of the paper is to gain a deeper understanding of the factors that affect the job satisfaction of employees in service-oriented professions. The selection consists of four people employed in service professions, and the results have been analyzed using qualitative content analysis, previous research and theories related to job satisfaction. The results show five factors that are of the utmost importance for creating a high level of job satisfaction, and these are social interactions, communication, appreciation, motivation, and salary and benefits. These factors are in part consistent with earlier research but also indicate new approaches. The analysis aroused a curiosity about gender and it would therefore be interesting to approach the area in perspective about gender in further research.