Systemförvaltning med en agil metod : En fallstudie om Scrum inom systemförvaltning

Sammanfattning: At present, the area of agile management methods is a relatively unexplored area. The purpose of this study has been to investigate how well suited agile methods are for use in IT-maintenance. This has been done by collecting material on the subject, which acted as a base for a case study. In the study, the collected material from the investigated company, external companies and observations performed at the investigated company has been analyzed against existing theory in the field. Furthermore, conclusions have been drawn from information gathered during the course of the study. Based on this survey, it can be noted that in the activities that were investigated, an implemented agile method can add value to the maintenance operation. These added values present themselves in the form of a better and clearer structure, better communication and more effective working methods. One of the biggest challenges of agile agility in management has proved to be cross-functionality in the team. In this case as well as in other theoretical cases, the lack of cross functionality has been something identified. The theoretical cases show that the introduction of an agile method helps maintenance teams to become cross-functional. In the business investigated in this study, there were only indications stating that the business had started a transition to a cross-functional team. The fact that no definitive link between agile methods and transition to cross-functionality was identified in this case is considered to be due to the fact that the agile work was at an earlier stage. In conclusion, this study shows that agile methods are well-suited for use in maintenance, but some modifications to the agile approach need to be implemented.