Jobbcoachning - ett sätt att arbeta. En studie om hur externa jobbcoacher upplever sin arbetsroll

Sammanfattning: The purpose of this study was to examine how external job-coaches consider themselves to perform their entrusted tasks from both the Employment Service's requirements and the jobseekers' needs and expectations. The empirical material consisted of seven semi-structured interviews with job-coaches from different private companies in southern Sweden. Based on the interviews we were able to find common ground in the responses we received from the job-coaches. These were grouped into three categories, which were: the role at work, the discretion also referring to freedom of action and the opportunities at work. Based on the results we could see that the job-coaches had a dual role considering the fact that they had regulations to follow during the same time they had to fulfil the participant’s needs and wishes. Even if the job-coaches do not work as an authority they still had the organizations rules and boundaries to follow. They still experienced that they had a broad freedom of action and discretion to work with. The time frame was one of the boundaries that made the work as a job-coach harder. The job-coaches still felt that they had the opportunity to shape their work so that it would be better fitted for the participants. We chose the following theories: street-level bureaucracy, empowerment and tacit knowledge to lift the main principles of the work as a job-coach by the results we got from the coaches. Also the insecurity of the work and the dependency of participants considering it a profession controlled based on need. The interest for our study aroused because we wanted to get a deeper understanding of what job-coaching actually is all about and how you perceive it from a job-coach perspective.