Sökning: "Anders Mannerhagen"

Hittade 2 uppsatser innehållade orden Anders Mannerhagen.

1. 1. Smartphone apps for bank services : A design case

   Master-uppsats, Institutionen för datavetenskap; Filosofiska fakulteten

   Författare :Anders Mannerhagen; [2012]
   Nyckelord :Bank; UX; User Experience; qualitative; interviews; smartphone; app; application; mobile bank; distributed user experience; CIT; critical incident technique; service design; sensitizing; cognitive science;

   Sammanfattning : The fast paced evolution of technology has changed the way people interact with service providers in a significant way; the introduction of new service delivery channels has mainly been based on technological advances rather than on customer needs. During the last 20 years the banks have extended their service offerings from just having the branch offices to the multichannel service delivery systems of today, including; phones, computers and smartphone apps. LÄS MER

3. 2. A case study of nurses information and communication needs

   Kandidat-uppsats, Institutionen för datavetenskap

   Författare :Anders Mannerhagen; [2009]
   Nyckelord :Nurse; communication; information; care unit; distributed cognition; artifacts;

   Sammanfattning : The role of information technology within health care is getting more central and prominent. The purpose of this change is both to make the health care more efficient and to heighten patient safety. LÄS MER