Sökning: "Ann Grönroos"

Hittade 1 uppsats innehållade orden Ann Grönroos.

  1. 1. Studenters användande och upplevelse av informationsdiskens tjänster. En användarundersökning vid ett universitetsbibliotek

    Magister-uppsats, Högskolan i Borås/Institutionen Biblioteks- och informationsvetenskap / Bibliotekshögskolan

    Författare :Ann Wäster; [2004]
    Nyckelord :library and information science; biblioteks- och informationsvetenskap;

    Sammanfattning : The aim of this master thesis is to study the students usage and experiences of the reference services at the university library at Linköping University. The four questions that I seek answers to are: - What kind of help do the students most often ask for at the reference desk? - To what extent do the students use the reference services for their studies? - What are the students experiences of the help they receive at the reference desk? - What are the students experiences of the treatment they receive from the librarians at the reference desk? I have studied literature that describes reference work and evaluation of reference work. LÄS MER