Sökning: "Bernadette Jellhede"
Hittade 2 uppsatser innehållade orden Bernadette Jellhede.
1. Vem bryr sig?- En undersökning av svenska begravningsbyråanställdas känsloarbete
Magister-uppsats, Lunds universitet/Institutionen för tjänstevetenskapSammanfattning : The aim of this master thesis is to examine service meetings in high-touch businesses from the perspective of the service provider. One of the purposes is to explore on what way emotional labour appears in the funeral directors everyday labour. The other purpose is to analyze how the funeral directors provide comfort to the bereaved customers. LÄS MER
2. Under ytan - en analys av tjänstemöten i skönhetssalonger
Kandidat-uppsats, Lunds universitet/Institutionen för tjänstevetenskapSammanfattning : The aim of this bachelor thesis is to describe and analyze service meetings in high-touch businesses from the perspective of the service provider. The aspects of the service meetings to be analyzed are the service provider’s experience of the service meeting, their experience of emotional labor and their labor motivation. LÄS MER