Sökning: "CES Strategies"

Visar resultat 1 - 5 av 25 uppsatser innehållade orden CES Strategies.

  1. 1. Contextualizing Customer Feedback: A Research-through-Design Approach - Alternative Approaches and Dialogical Engagement in Survey Design

    Master-uppsats, Uppsala universitet/Människa-datorinteraktion

    Författare :Rasmus Svensson; [2023]
    Nyckelord :Human-Computer Interaction; Research-through-Design RtD ; Digital Service Design; Enterprise Resource Planning ERP systems; Invoicing; Customer Experience CX ; Customer Satisfaction CS ; Contextualization; Dialogical Approach; Customer Journey; Survey design; Questionnaire design; Net Promoter Score NPS ; Customer Satisfaction Score CSAT ; Customer Effort Score CES ; Chatbot; Virtual Agent; Customer Support Agent; Design Guidelines; Double Diamond; User Experience UX ; User Interface UI ; Interaction Design ID ;

    Sammanfattning : Providing context behind customer feedback remains a challenge for company’s who rely on approaching Customer Experience (CX) through standardized Customer Satisfaction (CS) metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). Practical guidelines for monitoring CS throughout the customer journey are limited, creating a gap in academic research. LÄS MER

  3. 2. Kanata: Sustainable tourism in Canada? Lessons from the Covid-19 pandemic in a historic perspective

    Master-uppsats, Uppsala universitet/Institutionen för arkeologi och antik historia

    Författare :Lauren Reneaume; [2022]
    Nyckelord :Canadian tourism; Covid-19 pandemic; Indigenous tourism; Snowbirds; Nature tourism;

    Sammanfattning : The thesis will be centred on the topic of tourism in Canada and the steps the tourism industry took in handling the Covid-19 pandemic. The aim of this thesis will be to examine how Canadian tourism has evolved through time and analyse the way Indigenous tourism has grown despite its limited support. LÄS MER

  4. 3. Cultural Ecosystem Services on the university campus - A student-centered approach to assess psychological and climate-related benefits of cultural ecosystem services on the university campus.

    Master-uppsats, Lunds universitet/Miljövetenskaplig utbildning

    Författare :Christoffer Hahn; [2021]
    Nyckelord :cultural ecosystem services; environmental appraisal; university campus; green areas; climate change adaptation; climate change mitigation; urban heat island effect; perceived biodiversity; perceived restorativeness; NCP; multifunctionality.; Earth and Environmental Sciences;

    Sammanfattning : With climate change being one of the largest worldwide challenges of our time, it is important to prevent the loss of natural ecosystems that can act to mitigate climate change. Moreover, ensuring that urban areas are designed for human needs in conjunction with climate change adaptation/mitigation for a sustainable environment is crucial. LÄS MER

  5. 4. (Not) Flying into the future : International Business Air Travel from a Corporate Environmental Sustainability perspective

    Master-uppsats, Uppsala universitet/Företagsekonomiska institutionen

    Författare :Ida Eriksson; Lisa Levander; [2020]
    Nyckelord :Corporate Environmental Sustainability; CES; CES Strategies; CES Profiles; International Business Air Travel; IBT; IBAT; Corporate Strategy Phases; It-industry;

    Sammanfattning : Environmental sustainability has grown to become a widely discussed topic in today's society, putting great pressure on companies to limit their climate impact. Still, companies continue to use International Business Air Travel for strategic benefits, in an era where concepts such as “flight shame” are emerging. LÄS MER

  7. 5. Environmental sustainability by design : A case study with Morakniv

    Master-uppsats, KTH/Produkt- och tjänstedesign

    Författare :Arvid Hällje; [2020]
    Nyckelord :;

    Sammanfattning : Arvid Hällje, student at MSc Integrated Product Design, KTH in collaboration with Alexander Mucchiano Ahlström, Industrial Design student at Konstfack and Morakniv AB has investigated how design can be used in favor of environmental sustainability. Different concepts were developed using Morakniv’s best-selling knife as a starting point, with the aim of getting a better understanding of the effect of different design strategies towards sustainability. LÄS MER