Sökning: "CRM as a Service"

Visar resultat 1 - 5 av 69 uppsatser innehållade orden CRM as a Service.

  1. 1. Prediction Models for TV Case Resolution Times with Machine Learning

    Master-uppsats, KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Författare :Borja Javierre I Moyano; [2023]
    Nyckelord :Datasets; Machine Learning ML ; Prediction; Resolution Time RT ; Solve Time; TV Cases; Trouble Tickets TT ; Customer-Related Trouble Tickets Resolution Time; CRM system; BI system; Telecommunications; Dataset; Machine Learning ML ; Prediction; Resolution Time; Solve Time; TV Cases; Trouble Tickets TT ; Kundrelaterade problem Tickets Resolution tid; CRM-system; BI-system; Telekommunikationer.;

    Sammanfattning : TV distribution and stream content delivery of video over the Internet, since is made up of complex networks including Content Delivery Networks (CDNs), cables and end-point user devices, that is very prone to issues appearing in different levels of the network ending up affecting the final customer’s TV services. When a problem affects the customer, and this prevents from having a proper TV delivery service in devices used for stream purposes, the issue is reported through a call, a TV case is opened and the company’s customer handling agents start supervising it to solve the problem as soon as possible. LÄS MER

  3. 2. Potential for improving public services by exploring citizens’ communication to public organizations in Sweden

    Master-uppsats, Stockholms universitet/Institutionen för data- och systemvetenskap

    Författare :Ibrahim Ali Mehkri; [2023]
    Nyckelord :citizen inquiries; e-Government; Sweden; CRM;

    Sammanfattning : Little et al., (1971) define citizen feedback as information from citizens directed to societal institutions, particularly government, to improve their functioning. LÄS MER

  4. 3. Arkitektonisk teknisk skuld : Hantering, utmaningar och risktaganden bland molnen

    Master-uppsats, Uppsala universitet/Informationssystem; Uppsala universitet/Företagsekonomiska institutionen

    Författare :Johannes Svensson; Alexander Nilsson; [2023]
    Nyckelord :architectural technical debt; technical debt; Salesforce; management; CRM; cloud service; arkitektonisk teknisk skuld; teknisk skuld; Salesforce; management; CRM; molntjänst;

    Sammanfattning : Arkitektoniska beslut har ofta långvariga effekter på system. När beslut leder till ökad komplexitet, underhållbarhet och hämmad utvecklingshastighet, uppstår arkitektonisk teknisk skuld. LÄS MER

  5. 4. Next Best Action : A clustering framework for Customer Relationship Management

    Uppsats för yrkesexamina på avancerad nivå, Mittuniversitetet/Institutionen för informationssystem och –teknologi

    Författare :William Takolander; [2022]
    Nyckelord :CRM; Clustering; Data analysis; Customer engagement;

    Sammanfattning : For companies that supply a service to their customers, there will always be a difference in engagement from customer to customer. Some customers might have created an account, they might also have a paid subscription, or they neither have an account nor are a subscriber. Meaning that they only interact with the free content provided. LÄS MER

  7. 5. CRM : En kvalitativ undersökning om hur tjänsteföretag med högengagemangsprodukter bedömer konsekvenser av implementering av CRM

    Kandidat-uppsats, Södertörns högskola/Företagsekonomi

    Författare :Natnael Koreri; Rimon Mansouri; [2022]
    Nyckelord :;

    Sammanfattning : With the digitalization and the technological innovations that have paved the way for new participants to establish themselves in the market, there has been high competition inmarkets. This has led to an increased customer awareness among companies that now increasingly value long-term relationships. LÄS MER