Sökning: "CUSTOMER PURCHASING PROCESS"

Visar resultat 6 - 10 av 133 uppsatser innehållade orden CUSTOMER PURCHASING PROCESS.

  1. 6. Påverkan av användarrecensioner på konsumentens beslutsprocess : En studie baserat på en kvantitativ undersökning om hur användarrecensioner påverkar konsumenters beslutsprocess vid val av produkter och tjänster online

    Kandidat-uppsats, Södertörns högskola/Företagsekonomi

    Författare :Reveman Felix; Leo Listerman; [2023]
    Nyckelord :User reviews; Consumer decision-making process; Purchase decisions; Marketing; Consumer behavior; E-commerce; Customer satisfaction; Användarrecensioner; Konsumenters beslutsprocess; Köpbeslut; Marknadsföring; Konsumentbeteende; E-handel; Kundnöjdhet;

    Sammanfattning : Denna studie undersöker användarrecensioners påverkan på konsumenters beslutsprocess vid köp av produkter eller tjänster och faktorer som påverkar förtroendet för dessa recensioner. Studien visar att användarrecensioner har en betydande inverkan på konsumenters köpbeslut, med subjektiva normer och upplevd beteendekontroll som viktiga faktorer i beslutsprocessen. LÄS MER

  3. 7. Sociala mediers påverkan på köpbeslut bland konsumenter i åldern 40-60 år

    Kandidat-uppsats, Södertörns högskola/Företagsekonomi

    Författare :Andy Garcia; Isra Hallak; [2023]
    Nyckelord :Purchase decision process; electronic word of mouth; social media; generation X; Köpbeslutprocessen; elektronisk word of mouth; sociala medier; generation X;

    Sammanfattning : Purpose: The purpose of the study is to gain a deeper understanding of how Generation X perceive that their purchase decisions are influenced by their use of social media. Method: The study is based on a qualitative research strategy. A semi structured interview was applied. LÄS MER

  4. 8. The Versatile Touchpoint: User-generated content as a new touchpoint in the customer journey

    Magister-uppsats, Lunds universitet/Företagsekonomiska institutionen

    Författare :Valeria de Leon; Miranda Ånäs; [2023]
    Nyckelord :Customer journey; Social commerce; Brand publics; TikTok; Customer experience; Customer engagement; Netnography; Business and Economics;

    Sammanfattning : Purpose: The purpose of this study was to investigate how a new touchpoint has emerged due to the customers or potential customers sharing their customer journeys on social media through user-generated content. Methodology: This paper takes a qualitative approach where netnography research has been conducted to collect data on the social media platform TikTok. LÄS MER

  5. 9. Beyond the logo: the role of branding in B2B services : A case study on the perceptions of the influence of branding in the purchase of recruitment services

    Kandidat-uppsats, Jönköping University/Internationella Handelshögskolan

    Författare :Simone Johansson; Alva Thiel; Jennie Wallin; [2023]
    Nyckelord :B2B buying behaviour; Branding; Service industry; Service branding;

    Sammanfattning : Background: In the last decade, digitalisation and globalisation have intensified competition and customer power, making price and quality minimum requirements rather than differentiators. As a result, branding has become crucial in the B2B context for creating competitive advantage and customer loyalty. LÄS MER

  7. 10. Shaping Tomorrow’s Sustainability: Unraveling Gen Z’s Decision-Making Journey for Sustainable Consumption

    Magister-uppsats, Malmö universitet/Institutionen för Urbana Studier (US)

    Författare :Alexandra Coughlin; Elena Dorner; [2023]
    Nyckelord :Generation Z; sustainable decision-making; sustainable consumption; sustainable marketing; green intention-behavior gap;

    Sammanfattning : The largest generation on earth, Generation Z, holds substantial market power. They were born onto a planet that is overheating, in a society characterized by high growth and technological advancements at an accelerated speed, and are inheriting substantial sustainability, socio-economic, and climate change challenges. LÄS MER