Sökning: "Call-Center"

Visar resultat 1 - 5 av 49 uppsatser innehållade ordet Call-Center.

  1. 1. Evaluation between Google's and Microsoft's automated speech recognition services regarding performance in Swedish

    Kandidat-uppsats, Uppsala universitet/Institutionen för informationsteknologi

    Författare :Nils Sörby; [2022]
    Nyckelord :;

    Sammanfattning : This thesis describes the comparison of two Automatic Speech Recognition (ASR) systems, used in the context of call center self-service systems, in Swedish. One of the ASR systems is provided by Google and the other is from Microsoft. LÄS MER

  3. 2. How you gonna call? : En studie om verksamhetsstyrning och motivation inom callcenterbranschen.

    Kandidat-uppsats, Linnéuniversitetet/Institutionen för ekonomistyrning och logistik (ELO)

    Författare :Cassandra Jalmander; Emelie Johansson; [2021]
    Nyckelord :;

    Sammanfattning : The purpose of this thesis is to investigate how the management of smaller call centercompanies in Sweden governs to motivate their employees. In addition, the purpose is toinvestigate whether there is a difference in how management manages to motivate its staffand what the employees are motivated by. LÄS MER

  4. 3. Fostering Knowledge sharing through HRM practicesin Competence Call Center

    Master-uppsats, Högskolan Dalarna/Institutionen för kultur och samhälle

    Författare :Nicklas Larsson; Emmanuel Ekedozie; [2021]
    Nyckelord :Knowledge; Knowledge management; Tacit Explicit Knowledge; codification; and non-codification; HRM practices;

    Sammanfattning : It is no longer news that organizations are now highly dependent on knowledge assets as a primary source of competitive advantage. It is for this reason that knowledge is considered as powerful because it one aspect that guarantees sustainable source of success of any organization. LÄS MER

  5. 4. Speaker Diarization System for Call-center data

    Master-uppsats, KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Författare :Yi Li; [2020]
    Nyckelord :MFCC-vector Speaker Diarization; Speaker Verification; Voice Active Detection; Gaussian Mixture Model; Hierarchy Clustering; MFCC-vektor Högtalardarisering; Högtalarverifiering; Röstaktiv detektering; Gaussisk blandningsmodell; Hierarkikluster;

    Sammanfattning : To answer the question who spoke when, speaker diarization (SD) is a critical step for many speech applications in practice. The task of our project is building a MFCC-vector based speaker diarization system on top of a speaker verification system (SV), which is an existing Call-centers application to check the customer’s identity from a phone call. LÄS MER

  7. 5. Kartläggning av kundinflöde - En fallstudie om schemaläggning på en svensk telefonbank

    Kandidat-uppsats, Göteborgs universitet/Företagsekonomiska institutionen

    Författare :Eric Börjeskog; Martin Svensson; [2019-06-20]
    Nyckelord :Call Center; Capacity Planning; Peak; Scheduling; Telephone Banking;

    Sammanfattning : The banking industry is currently going through a big change where the traditional bank branches shut down in favour of meetings on digital platforms. In today's society, customers require fast service with high flexibility allowing them to conduct their banking business wherever and whenever they want. LÄS MER