Sökning: "Chatbot"

Visar resultat 31 - 35 av 219 uppsatser innehållade ordet Chatbot.

  1. 31. Unveiling the Depths of Customer Satisfaction : An Exploratory Qualitative Study on Chatbot Services and the Expectation Confirmation Model (ECM)

    Master-uppsats, Uppsala universitet/Företagsekonomiska institutionen

    Författare :Louise Forssell; Björn Ratjen; [2023]
    Nyckelord :Customer satisfaction; customer expectation; chatbot performance; Expectation Confirmation Model ECM ; exploratory research; underlying factors;

    Sammanfattning : The Expectation confirmation model (ECM) is commonly employed to investigate technological advances and customer satisfaction with chatbots. However, customer satisfaction is a multifaceted concept intertwined with emotions and subjective perceptions, comprehending customer satisfaction fully can therefore be challenging. LÄS MER

  3. 32. Understanding the emotional experience on consumer behaviors : A study on ChatGPT service

    Kandidat-uppsats, Jönköping University/Internationella Handelshögskolan

    Författare :Dijing Huang; Sebastian-Andrei Harasim; François Leccia; [2023]
    Nyckelord :;

    Sammanfattning : Background: AI technology has been developed rapidly. ChatGPT, an advanced AI chatbot has been considered to be an evolutionary technology, gaining a massive number of users in a short time.  Problem: There is a lack of research on the emotional experience of users on consumer behaviors in the use of ChatGPT services. LÄS MER

  4. 33. ChatGPT: A Good Computer Engineering Student? : An Experiment on its Ability to Answer Programming Questions from Exams

    Uppsats för yrkesexamina på grundnivå, Högskolan i Gävle/Datavetenskap

    Författare :Michael Loubier; [2023]
    Nyckelord :ChatGPT; Chatbot; OpenAI; Large Language Models; Natural Language Processing;

    Sammanfattning : The release of ChatGPT has really set new standards for what an artificial intelligence chatbot should be. It has even shown its potential in answering university-level exam questions from different subjects. This research is focused on evaluating its capabilities in programming subjects. LÄS MER

  5. 34. Problemlösning genom AI : En kvalitativ studie om hur chatbotar kan förbättra dokumentation och informationssökning

    Kandidat-uppsats, Högskolan i Halmstad/Akademin för informationsteknologi

    Författare :Jens Thorsen; Youssef Al-Saleh; [2023]
    Nyckelord :knowledge management; knowledge sharing; knowledge transfer; informaton retrieval; Information system; virtual assistant; chatbot och knowledge management system;

    Sammanfattning : Kunskapshantering är ett forskningsområde som handlar om att samla in, dela, förvalta samt applicera kunskap. Chatbotars användningsområde har idag främst varit för att öka den operativa effektiviteten, personifiera organisationers kundtjänst och genomföra datadrivna beslut. LÄS MER

  7. 35. Evaluating the Effectiveness of Open Source Chatbots for Customer Support

    Kandidat-uppsats, Linnéuniversitetet/Institutionen för datavetenskap och medieteknik (DM)

    Författare :Fabian Dacic; Fredric Eriksson Sepúlveda; [2023]
    Nyckelord :chatbot; machine learning; software framework; software library; language model; artificial intelligence; customer support; medicine; COVID-19; ChatterBot; Botkit; Natural JavaScript library; DialoGPT; Rasa; natural language processing;

    Sammanfattning : Chatbots are becoming increasingly popular in various industries, and thereare many options available for businesses and organisations. Several studieshave investigated open-source chatbots and identified their core strengths,implementation, and integration capabilities however few have investigatedopen-source chatbot frameworks and libraries in a specific use case such asmedicine. LÄS MER