Sökning: "Christina Metcalfe"

Hittade 1 uppsats innehållade orden Christina Metcalfe.

  1. 1. Chatbot or voice assistant in a help desk application? : A study of users’ experiences and preferences

    Uppsats för yrkesexamina på avancerad nivå, Umeå universitet/Institutionen för tillämpad fysik och elektronik

    Författare :Christina Metcalfe; [2021]
    Nyckelord :Conversation design; voice interaction; user experience; UX;

    Sammanfattning : Companies across a wide range of business areas are working hard to fulfill users wishes to speak to digital voice assistants. The trend of replacing chatbots in favour for voice assistants carries a risk of companies not considering which applications will actually benefit from getting a voice user interface (VUI) resulting in poor user experience. LÄS MER