Sökning: "Churn Prediction"

Visar resultat 1 - 5 av 43 uppsatser innehållade orden Churn Prediction.

1. 1. Low-No code Platforms for Predictive Analytics

   Magister-uppsats, Luleå tekniska universitet/Institutionen för system- och rymdteknik

   Författare :Soma Karmakar; [2023]
   Nyckelord :Low code; no code; Predictive analytics; databricks; azure; AWS; Google cloud;

   Sammanfattning : In the data-driven landscape of modern business, predictive analytics plays a pivotal role inanticipating and mitigating customer churn—a critical challenge for organizations. However, thetraditional complexities of machine learning hinder accessibility for decision-makers. LÄS MER

3. 2. Predicting user churn using temporal information : Early detection of churning users with machine learning using log-level data from a MedTech application

   Master-uppsats, KTH/Skolan för elektroteknik och datavetenskap (EECS)

   Författare :Love Marcus; [2023]
   Nyckelord :User churn; Customer attrition; Artificial neural networks; Log-level analysis; Random forests; Decision trees; Användarbortfall; Kundbortfall; Artificiella neurala nätverk; logganalys; Slumpskogar; Beslutsträd;

   Sammanfattning : User retention is a critical aspect of any business or service. Churn is the continuous loss of active users. A low churn rate enables companies to focus more resources on providing better services in contrast to recruiting new users. LÄS MER

4. 3. Customer churn prediction in a slow fashion e-commerce context : An analysis of the effect of static data in customer churn prediction

   Master-uppsats, KTH/Skolan för elektroteknik och datavetenskap (EECS)

   Författare :Luca Colasanti; [2023]
   Nyckelord :Survival Analysis; Time To Event prediction; Churn retention; Machine Learning; Deep Learning; Customer Clustering; E-commerce; Analisi di sopravvivenza; Previsione del tempo a evento; Ritenzione dall’abbandono dei clienti; Apprendimento automatico; Apprendimento profondo; Segmentazione della clientela; Commercio elettronico; Överlevnadsanalys; Tid till händelseförutsägelse; Churn Prediction; Maskininlärning; Djuplärning; Kundkluster; E-handel;

   Sammanfattning : Survival analysis is a subfield of statistics where the goal is to analyse and model the data where the outcome is the time until the occurrence of an event of interest. Because of the intrinsic temporal nature of the analysis, the employment of more recently developed sequential models (Recurrent Neural Network (RNN) and Long Short Term Memory (LSTM)) has been paired with the use of dynamic temporal features, in contrast with the past reliance on static ones. LÄS MER

5. 4. Prediction Models for TV Case Resolution Times with Machine Learning

   Master-uppsats, KTH/Skolan för elektroteknik och datavetenskap (EECS)

   Författare :Borja Javierre I Moyano; [2023]
   Nyckelord :Datasets; Machine Learning ML ; Prediction; Resolution Time RT ; Solve Time; TV Cases; Trouble Tickets TT ; Customer-Related Trouble Tickets Resolution Time; CRM system; BI system; Telecommunications; Dataset; Machine Learning ML ; Prediction; Resolution Time; Solve Time; TV Cases; Trouble Tickets TT ; Kundrelaterade problem Tickets Resolution tid; CRM-system; BI-system; Telekommunikationer.;

   Sammanfattning : TV distribution and stream content delivery of video over the Internet, since is made up of complex networks including Content Delivery Networks (CDNs), cables and end-point user devices, that is very prone to issues appearing in different levels of the network ending up affecting the final customer’s TV services. When a problem affects the customer, and this prevents from having a proper TV delivery service in devices used for stream purposes, the issue is reported through a call, a TV case is opened and the company’s customer handling agents start supervising it to solve the problem as soon as possible. LÄS MER

7. 5. A Predictive Analysis of Customer Churn

   Kandidat-uppsats, KTH/Matematisk statistik

   Författare :Olivia Eskils; Anna Backman; [2023]
   Nyckelord :Churn prediction; CRM; optimization; applied mathematics; machine learning; gradient boosting; random forest; logistic regression; insurance industry; Kundbortfall; CRM; optimering; tillämpad matematik; maskininlärning; gradient boosting; random forest; logistisk regression; försäkringsbranschen;

   Sammanfattning : Churn refers to the discontinuation of a contract; consequently, customer churn occurs when existing customers stop being customers. Predicting customer churn is a challenging task in customer retention, but with the advancements made in the field of artificial intelligence and machine learning, the feasibility to predict customer churn has increased. LÄS MER