Sökning: "Co-creation of Value"

Visar resultat 6 - 10 av 290 uppsatser innehållade orden Co-creation of Value.

1. 6. How to improve customer satisfaction with customer surveys and lean for retail

   Master-uppsats, Göteborgs universitet/Graduate School

   Författare :Nahia Bilbao Gato; [2023-07-18]
   Nyckelord :lean for retail; customer satisfaction;

   Sammanfattning : Introduction: This dissertation project is based on a collaboration between the author and Volvo Trucks Europe. To answer the research question of How to improve customer satisfaction with customer surveys and lean for retail? This study describes a qualitative study of improving customer satisfaction with lean for retail in the Volvo Trucks dealership network, specifically in the Northern European Market. LÄS MER

3. 7. What new practices emerged following VAR in football among spectators, and how do these practices relate to potential value co-creation and co-destruction?

   Master-uppsats, Göteborgs universitet/Graduate School

   Författare :Salih Tilki; Kanti Das Mrinmoya; [2023-07-03]
   Nyckelord :video assistant referee; practice theory; consumption practices; emotional practices; value co-creation; value co-destruction; interactive value formation;

   Sammanfattning : Technological tools are widely used in all industries. In football, Video Assistant Referee (VAR) has been implemented and is becoming more common in nearly all domestic leagues and international organizations. Previous research has shown how VAR affected the game objectively, as well as people's perspectives toward this new technology. LÄS MER

4. 8. Virtual Reality for Assessment of Chronic Lower Back Pain in Physiotherapy : Task Selection, Design, and User Experience Evaluation

   Magister-uppsats, Umeå universitet/Institutionen för informatik

   Författare :William Sahlin; Hiran Herath; [2023]
   Nyckelord :Chronic Lower Back Pain; Virtual Reality; Physiotherapy assessment; Co-creation; User Experience; Human-Computer-Interaction;

   Sammanfattning : Chronic lower back pain (CLBP) presents a significant challenge in healthcare, requiring effective tools for rehabilitation and assessment. This study explores the use of virtual reality (VR) for the assessment of CLBP and addresses two research questions. LÄS MER

5. 9. Value creation within a digital service platform through the lens of service-dominant (S-D) logic : A case study of Eljun’s digital payment platform

   Master-uppsats, Uppsala universitet/Industriell teknik

   Författare :Lena Baum; Imge Günes; [2023]
   Nyckelord :value creation; value co-creation; value proposition canvas; digital platform; service-dominant logic;

   Sammanfattning : The number of companies who base their business model on digital platforms has increased in the recent years. Successful examples of digital platforms are e.g., Airbnb, Klarna or Uber. LÄS MER

7. 10. SDL, qualitative research on service chatbots’ co-destruction impact on consumer ecosystem.

   Kandidat-uppsats, Jönköping University/IHH, Företagsekonomi

   Författare :Daniele Galizzi; Dilyan Valentinov Peshev; [2023]
   Nyckelord :Chatbots; AI; Value Co-Creation; Value Co-Destruction; Service Ecosystem; Customer Service;

   Sammanfattning : This study is rooted in the Service Dominant Logic (SDL) theory and explores the phenomenon of value co-destruction, the context being chatbot-mediated customer service, with a focusing on chatbots affiliation with value-co-destruction and on the impacts outsideof the dyadic relationship between the service provider and receiver, described as the broader consumer ecosystem. It is evident that the relationship between businesses and consumers is being revolutionized through the implementation of chatbots, claiming benefits such as improved operational efficiency, and non-time specific service. LÄS MER